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Smart meters

450 topics

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355 topics

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calvinm518New Member**

General

Gas Usage Seems Too High – Need Help Understanding My Bill

Hi everyone,I’ve just received my latest gas bill and I’m really confused by the usage.My meter reads directly in kWh, and the readings were: 2 May: 73367 15 May: 73584 18 May: 73614 That’s a total usage of 247 kWh, but my bill says I’ve used 2776.16 kWh, and I’m being charged £161.35 before VAT.I’m not sure where the 2776 kWh figure is coming from when the difference between my meter readings clearly shows just 247 kWh used. Has anyone else experienced something like this or have any idea what could be going on?Would appreciate any advice – thanks!

635

8 hours ago

103269918New Member*

General

fixed plan

If it says fixed for a year , why when you read the information dies it say , this doesn't mean it's a fixed amount it can change with your usage ??? What is the point of a fixed plan if it's no different to the variable plan ?

1256

9 hours ago

LMacNew Member*

Electric vehicles

can i add chargeanytime app to 2nd mobile?

New user, working well with the charge anytime app on my phone but hubby wants the app too so he can decide if/when he needs an urgent charge, when I am at work or unavailable. We keep getting an error message saying account details are not recognised, when trying to login via his phone, when we are absolutely inputting these correctly. Any ideas?

110

12 hours ago

Srd02601Carbon Cutter*****

Smart meters

Economy 9, old system was THTC. do I leave my Immersion switch in th ON position???

Just had my RTS switchover. New meter and my Tarrif is Economy 9. I am a veteren from the old THTC system that SSE had. I now have a smart meter. However, I have forgotten how it all works. Should I leave the immersion switch on beside my water tank???? I am sure in days gone by, it used to switch off automatically but now stays on outside the off peak charging times. Please see photo (I switched off manually). Also I didn't realise you need a degree in 'Utilities' to work out the best energy usage!!!!

351

15 hours ago

Ben_OVOCommunity Moderator

Electric vehicles

Important news for Indra charger owners - it’s time to set up your new Indra appNews

Updated on 29/04/25 by Bradley_OVO: We've new added troubleshooting steps below to help you if you're having trouble getting set upIf you own an Indra charger, you can now update your EV charger apps. This is because from 8 May 2025, the access to the current Indra web app will be gradually phased out.The new Indra mobile app will work seamlessly with Charge Anytime, allowing you to keep all the great features. Like your discounted smart charging rate, and being able to lock your Indra Smart Pro charger. Please follow the steps below so you can successfully migrate your Indra app. Already set up on the new Indra mobile app? If you've already set up an Indra account on the new Indra mobile app, follow Step 2 below to pair your charger with Charge Anytime. Step-by-step guide 1. Set up your charger on the Indra mobile app (you’ll need to be near to your charger)Download the Indra app on the App Store or Google Play, then create an account Create a new account (you’ll need to do this eve

206997

16 hours ago

Tazzyy74Carbon Cutter*****

Home and heating

meter tampered

I was on here a few months back and nothing has changed regarding 🐙 energy , since issues with the meter I also had issues with the neighbour to long winded but bent comes to mind .I've since found out I was right he had a grow on the man who's moved in nice guy but seems their all into the same thing now he's told someone the neighbour was doing a grow and reason i believe this to be true is he's awaiting trial for a grow himself and my ex neighbour is his friend .Now I've been threatened had issues with police ie bent and I really don't know what to do as I know the police are involved , I need help

364

16 hours ago

Jessica92New Member*

My Pay As You Go account

refund

Can I get a refund from my top up key as I’ve moved out?

161

17 hours ago

Adrian90New Member*

Smart meters

boost 7 and smartmeeter

Hello, recently ovo could not read my meter which is in the basement because there was plasterboard, tools and some other staff in the window becouse i doing there a room after 2 weeks I saw that they could not read it on the application plus I had a credit of 55f on the meter and I could not press anything when I took off the plasterbords from window and tools,there was on nother day kWh on the screen, I gave them the next da and I see that 2 weeks ago they also read when they had access to the meter now i can see only kwh or some boost 7 Yes or No and then there is some pin to give, what is it? I never touch smartmeeter so I dont know something happening or it was like that after tjeycould not read my meeter Translated with DeepL.com (free version)

190

1 day ago

Emmanuelle_OVOCommunity Manager

Electric vehicles

Andersen A2 (2024) and Andersen A3 EV charger models are now fully compatible with Charge AnytimeNews

We're excited to announce that after a successful trial, most Anderson chargers are now fully compatible with Charge Anytime, our free EV add-on. If you have an Andersen A2 (2024) or Andersen A3 EV charger model.* You can now sign up for Charge Anytime and get our super-low smart charging rate of 7p per kWh – at any time of the day or night.** Not only that, our clever tech means you’ll be charging when the grid is greenest.***. So it’s better for your wallet, and the planet too. How to sign up to Charge Anytime To start using Charge Anytime, switch to OVO and add Charge Anytime to any tariff once you’re on supply. You can check your compatibility before you switch. You need to make sure you: Are an OVO customer, on any OVO energy tariff Have a smart meter that's opted in to sending half-hourly readings. If you don't have one, we can install one for you after you switch — at no extra cost Have an iOS or Android phone Have a compatible Andersen charger* installed at your home that c

48716

2 days ago

Dreghorn1Carbon Cutter****

Smart meters

E10 smart meter problem

Help please !My current E10 meter is classified as requiring to be replaced. I have found no electricity supply company saying they are able to provide a new E10 meter, smart or otherwise, AND for me to keep my exisitng E10 hours.Reading various feedback that seem positive, when contacting the electricity company the say they will only supply an overnight cheap rate.Would appreciate any guidance please. Many thanks

22926

2 days ago

calvinm518New Member**

General

Gas Usage Seems Too High – Need Help Understanding My Bill

635

8 hours ago

LMacNew Member*

Electric vehicles

can i add chargeanytime app to 2nd mobile?

110

12 hours ago

Srd02601Carbon Cutter*****

Smart meters

Economy 9, old system was THTC. do I leave my Immersion switch in th ON position???

351

15 hours ago

Tazzyy74Carbon Cutter*****

Jessica92New Member*

My Pay As You Go account

refund

Can I get a refund from my top up key as I’ve moved out?

161

17 hours ago

Adrian90New Member*

Smart meters

boost 7 and smartmeeter

190

1 day ago

Dreghorn1Carbon Cutter****

Smart meters

E10 smart meter problem

22926

2 days ago

Cate123Carbon Cutter****

Smart meters

Smart meters / Export meters - in relation to solar panels

I recently had seven solar panels installed on the north facing (yes, I know!) roof of my cottage, as part of the government’s ECO4 grant. I contacted OVO who told me that I can’t get a smart meter as there’s not enough WAN in the village where I live. They emailed the following - I note that you have stated that we cannot install a smart meter which would be a criteria to meet in order for us to receive export reads to calculate payments. Additionally, if this is the case you will need to contact an accredited export meter installer and have them instal a suitable export meter in order for you the fulfil the criteria.I eventually found a company that installs export meters - remarkably tricky to find any information about them at all - and they have told me that I’ll be paying around £450 yearly for the data contract and meter - yikes! And particularly frustrating when a smart meter is, I think, free.Next, I looked at getting a battery - but these are several thousand pounds - yike

19617

2 days ago

rjay63Carbon Cutter*

My Pay As You Go account

New traditional PAYG gas meter installed recently; will OVO have these details on file yet?

Good eveningI had a traditional PAYG gas meter that broke down at the weekend (it shut off the gas and blinked “CALL HELP” at me). I contacted OVO via webchat and they kindly arranged for an emergency engineer to replace it. The engineer replaced it with another traditional PAYG meter and topped it up with £30.00 emergency credit. They advised me a new card was needed.OVO webchat advised me that I needed to wait until Tuesday (today) before contacting them to order a new PAYG card. I did this and initially received a ‘Tag Code’ only to find out that my chosen location did not have any suitable PAYG cards. I therefore contacted OVO webchat again and found another location that states they will have suitable cards. A new ‘Tag Code’ was issued as this location uses PayZone instead of PayPoint. One of the OVO advisors on webchat stated that locations could use a competitor’s PAYG card if they do not have the right branding but I did not like the sound of that.So, as it stands I will

DcoopCarbon Cutter*

The level of misadvice and lack of support from Ovo is truly shockingI had to arrange a smart meter due to the RTS switchover. I asked if this could be in dumb mode. I was told it could but then told not. I was offered the princely sum of £10 for the wrong advice which I declined, but the complaint was closed anywayAn engineer came to fit the meter but said he couldn't do it as he suspected as bestie in the backboardOvo said they would 're-book with asbestos trained engineers, but didn't show up for the new date They then told me I had to contact the DNO to arrange an asbestos trained engineerDNO told me this was rubbish. They don't do these visits and ovo are continually giving out this wrong advice. They said our meter was previously changed in 2006 with no issues, so why would there be this time?They said it should be ovo's responsibility to do these checks, but because they deliberately chose not to renew their licence for asbestos trained engineers, this is why they are trying to

1257

2 days ago

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