Hi ​@Spuds_own ,

You might be able to switch if you call 0330 303 5063 during the week. I’d give it a few days first though!

​@Blastoise186 I will try in the next few days Thanks

No worries.

The other thing you’ll want to do in the meantime is ask Octopus to make sure your Meters are registered correctly and there’s nothing like a phantom meter getting in the way. If there is, they’ll need to try and fix it.

Do you have an exotic meter type ​@Spuds_own?
 

Keep us posted with how you get on with the support team 

​@Emmanuelle_OVO 

I called Support they said it was because I was on a dual rate tariff. I had the dual rate tariff removed but it still won't let me switch.

This was 5 days ago

It might be that the national database ECOES hasn’t been properly updated yet. I’d suggest asking Octopus to check that the dual-rate stuff has been taken off and (if needed) force an update through to unblock switching.

Hey ​@Spuds_own 

Sorry to hear about this.

As Blastoise has mentioned, Octopus should be able to check if it’s been removed correctly, they should then be able to tell you if there’s anything else blocking the switch and what would need to be done to fix that.

Let us know how you get on.

​@Abby_OVO 

I have asked Octopus to force an update on ECOES which they did 2 days ago now and I am still getting the same message when I try and switch and it is still showing as a multi rate meter.

I think that might be because it can take a few weeks for the industry to number crunch a change like that and push it through.

I’ll try to find out what the rough timescale is - please bear with us as it’s not easy to figure that out sometimes.

Hey ​@Spuds_own 

Glad to hear they’ve sent that request over to the National Database, it will now be a case of waiting for them to update that. It can take around 2-4 weeks for this to be completed, and isn’t an automatic change unfortunately. 

I can’t be certain that Octopus will work in the exact same way that we do, but most industry processes like this one are worked to the same times. There’s more on our process and how we do that here:

Hope this helps.

​@Abby_OVO 

Thanks for your help

I will keep trying to switch, Octopus told me it would be 24-48 hours

Hey ​@Spuds_own 

Hopefully they’ll be as quick as that then Let us know how it goes.

​@Abby_OVO 

Still no joy on my switching attempt what would you suggest?

Hey ​@Spuds_own 

Sorry to hear you’re still having trouble leaving Octopus.

Without being the supplier, it would be hard for any of our teams to provide further information on what the issue is. 

If you’ve not done so already it might be worth raising a complaint with Octopus over being unfairly blocked from switching due to incorrect meter information being stored by Octopus. It’s on them to sort this and correct the information. So it might be worth doing that if you’ve not already raised one.

They actually have this blog post which might be helpful too.

Keep updated with how you get on.